Objectives and competences
Based on the provided information, obtained knowledge and active (personal) observation, the student/s ( hereinafter referred to as the student ) detects and identifies phenomena and processes related to the social construction of reality, skills in interpersonal relationships (especially communication ) and coping with stress, related to an individual, their groups of reference and (inter) cultural dynamics. After the study of literature, case studies and their own activities the student will be able to omit implicit/practicistic concepts in communication; refreshes and upgrades knowledge of the factors interacting within the communication field; and learns to critically evaluate theoretical concepts and research data related to the psychology of stress, which form attitudes and prejudices. The student becomes acquainted with the operation of self-fulfilling prophecies and knows how to incorporate modern research information, with regard to socialization and motivation, into useful concepts of communication with specific groups of people in critical and life-threatening situations.
In the process of independent work on the preparation of coursework or project work (case study) the student gets to know the body of professional literature. This course will provide an overview, analysis and discussion of the key concepts of psychology, communication and stress.
The course contributes to the development of general and specific competences as follows:
• Sensitivity (awareness) of the social environment
• Sensitivity to social phenomena (personal views and attitudes, prejudices, stereotypes, violence)
• Synthetic, analytical and creative thinking skills and problem-solving
• Autonomy, (self-) criticism, (self-) reflexivity, (self-) evaluation and quest for quality
• Creating a supportive (learning) environment, a climate of interpersonal relations and effective problem-solving in interpersonal relationships
• Co-operation (with co-workers and others)
• Communication (verbal and non-verbal)
• Coping with stress
• Sensitivity to other people and social situations
• Understanding and use of expertise
• Research approach towards professional situations and focus on problem-solving.
By studying literature, cases and carrying out practical exercises student will develop skills and competence in interpersonal relations, communication and analytical skills.
Content (Syllabus outline)
1. The concept and construct communication field
1.1 Factors in the communications field:
• Factors related to the person/individual - life history (cultural and social context, values, norms, prejudices) and current psycho-social wellbeing within the interactive field of communication concept
• Factors related to interpersonal interaction - face to face contact, personal coping strategies, values, social roles, self-fulfilling prophecy in the communication process
• Contextual factors - purpose, time, space, social roles
1.2 Dealing with so-called difficult situations:
• The effect of expectations
• A sense of self-worth
• Intuition, patience, transfer, active attentive listening
• Trust
1.3 Special features of communication and difficulties in (inter) personal contact:
• Attitudes
• Prejudices and stereotypes
• Manipulation/Abuse
2. Violence and the perception of violence
• Violence in interpersonal relationships
• Types of violence (verbal, physical, etc.)
3. Stress and coping
• Interactive model of stress – a systemic approach
• Stressors
• Social support
• Debriefing and stress management
• Burnout
Learning and teaching methods
Lectures (auditory and e-lectures), seminars (auditory and e-seminars), tutorials, case studies, discussions, individual and group projects, individual consultations with the lecturer; apart from lectures and interactive work (discussions, panels, etc.), students will independently prepare a seminar (project work, case study) and will be given the opportunity for consultations during its preparation; during the process, interactive learning ability and communication skills will be strengthened. Part of the mandatory literature will be the subject of panel discussions.
Intended learning outcomes - knowledge and understanding
Knowledge and Understanding:
On completion of this course the student will be able
to:
• explain basic concepts of psychology, communication, and stress in the social environment
• interpret the dynamics of the communication process
• interpret the dynamics of interpersonal relationships
• evaluate the operation of interactive stressors
• explain the functioning of personal views, prejudices and stereotypes in social perception and communication
• describe the operation of violence in interpersonal relationships and communication
• apply constructive coping strategies in stressful situations and interpersonal relationships
• demonstrate ability of (self)reflection in their practical handling
Intended learning outcomes - transferable/key skills and other attributes
Transferable skills:
• use of printed and electronic resources in broadening their own body of knowledge
• development of skills in interpersonal relationships and use in everyday interactions
• use of a non-violent approach in interpersonal communication
• development of self-awareness in self-concept and in relationship with their reference groups
• development of multicultural understanding and critical insight in social phenomena
Readings
Temeljna literatura / Basic reading material
1. SELIČ, Polona. Načela sporazumevanja v družinski medicini. V: ŠVAB, Igor (ur.), ROTAR-PAVLIČ, Danica (ur.). Družinska medicina : učbenik. Ljubljana: Združenje zdravnikov družinske medicine, 2012, str. 157-174. [COBISS.SI-ID 30162137]
2. SELIČ-ZUPANČIČ, Polona, RIFEL, Janez. Osnove sporazumevanja. V: ŠVAB, Igor (ur.), KLEMENC-KETIŠ, Zalika (ur.), HOMAR, Vesna (ur.). Družinska medicina. 1. izd. Maribor: Univerzitetna založba, 2024. Str. 285-299. ISBN 978-961-286-880-2. [COBISS.SI-ID 211046147]
3. SELIČ-ZUPANČIČ, Polona. Delo in stres. V: POLJANEC BOHNEC, Milenka (ur.), TOMAŽIN-ŠPORAR, Mateja (ur.). Sladkorna bolezen : povezovanje medicine in humanističnih ved : za zdravstvene delavce. Ljubljana: Slovensko osteološko društvo. 2019, zv. 3, str. 340-348. [COBISS.SI-ID 34682073]
Dodatna literatura / Additional reading material
1. SELIČ, Polona. Novi odročnik : nebesedno sporazumevanje za vsakdanjo rabo. Ljubljana: Inštitut za psihofiziološke študije Pares, 2007. 235 str., ilustr. ISBN 978-961-92179-0-0. [COBISS.SI-ID 234629120]
2. SELIČ, Polona. Psihologija bolezni našega časa, (Zbirka Sophia, 1999, 1). Ljubljana: Znanstveno in publicistično središče, 1999. 335 str., sheme. ISBN 961-6294-06-7. [COBISS.SI-ID 80347392]
3. FRIGANOVIĆ, Adriano, SELIČ-ZUPANČIČ, Polona. Where to look for a remedy? Burnout syndrome and its associations with coping and job satisfaction in critical care nurses : a cross-sectional study. International journal of environmental research and public health, ISSN 1660-4601. [Online ed.], 2021, vol. 18, iss. 8, str. 1-12, ilustr. https://www.mdpi.com/1660-4601/18/8/4390, doi: 10.3390/ijerph18084390. [COBISS.SI-ID 60533251]
4. SELIČ-ZUPANČIČ, Polona. Komunikacija namesto nasilja. V: BREGAR, Branko (ur.), LONCNAR, Darko (ur.). Nasilje, obvladovanje nasilja in prisilni ukrepi v zdravstvu : delovno gradivo. [Ljubljana]: Zbornica zdravstvene in babiške nege Slovenije - Zveza strokovnih društev medicinskih sester, babic in zdravstvenih tehnikov, Sekcija medicinskih sester in zdravstvenih tehnikov v psihiatriji. 2016, str. 16. [COBISS.SI-ID 32802009]
5. SELIČ-ZUPANČIČ, Polona. Osebna izpolnitev namesto izgorelosti. V: Timsko delo in medsebojno sodelovanje - izziv za kakovostno zdravstveno obravnavo na pacientovem domu : zdravstvena nega pacienta po možganski kapi, zdravstvena nega pacienta z demenco v domačem okolju, izboljševanje varnosti pacientov ter zmanjševanje poklicnega izgorevanja, 12. in 13. oktober 2016, Zreče : mapa izročkov. [S. l.: s. n. 2016], str. [1-12]. [COBISS.SI-ID 32996825]
Prerequisits
Prerequisites for taking the course:
None.
Conditions for fulfilling study obligations:
Active participation in seminars and preparation of seminar work.
Additional information on implementation and assessment Coursework 100 points
