Objectives and competences
In this course students:
1. Systematically enhance their theoretical knowledge in the field of total quality management (TQM) and are able to apply it.
2. Gain the ability to apply their theoretical knowledge in complex practical problems in the field of TQM
3. Acquire systems approach to analysis of TQM and are able to critically evaluate it.
4. Make critical judgements based on a sound theoretical base.
Content (Syllabus outline)
1. Quality, definitions, historical evolution
2. Quality model, quality metrics
3. Quality Management Systems and standard ISO9001
4. Quality Management Systems auditing
5. Quality planning
6. Total Quality Management – TQM
7. Quality Management - Key Models
8. TQM Tools
9. Quality deployment
Learning and teaching methods
- lectures and tutorials;
- AV presentations;
- real life presentations;
- case studies
Intended learning outcomes - knowledge and understanding
Students:
1. Acquire comprehensive knowledge in the area of specialization of TQM.
2. Have a detailed knowledge of theories in the area of specialization of TQM.
3. Are able to explain various interconnections in the field of TQM.
4. Develop skills to review the gained results in the field TQM.
5. Learn how to analyse and synthesise different approaches in the field of TQMwith changing conditions.
6. Are able to upgrade and design further analysis regarding TQM.
7. Are aware of personal and professional responsibility in the field of TQM
8. Are able to demonstrate a critical ethical dimension in their work.
Intended learning outcomes - transferable/key skills and other attributes
Cognitive/Intellectual skills:
Students:
1. Understand and apply critical analysis and theory development and their usability in solving real and abstract professional problems, without guidance.
2. Get the ability to search for and synthesize new information from the field of TQM in literature and praxis and to place them in appropriate professional frame.
3. Can select appropriate techniques for complex problem solving and are able to evaluate the reliability, validity and significance of results gained.
4. Can identify key aspects of problem from different viewpoints and are able to find solutions.
5. Can investigate contradictory information and reasons for this.
Key/Transferable skills
Students:
1. Further develop skills and expertise in the use of knowledge in a specific working area.
2. Upgrade the ability to become an autonomous learner.
3. Upgrade the ability to apply information technology.
4. Upgrade the ability for team-work and team leadership.
5. Further develop their communication skills in an effective manner to effectively solve conflicts.
6. Can identify key aspects of problem from different viewpoints and are able to find solutions.
7. Are efficient in self-evaluation.
8. Can select and manage information with minimal guidelines.
Practical skills:
Student:
1. Get practical experience in the field of TQM
2. Is able to act autonomously with minimal guidelines and supervision.
Readings
Obvezna študijska literatura (Compulsory textbooks):
Zapiski predavanj – skripta oz. spletno gradivo.
Evans J.R.: Total Quality – Management, Organization and Strategy. 4th Ed. Thomson Publishing, 2005.
Dodatna študijska literatura (Additonal textbooks):
Internetna gradiva, posredovana pri predavanjih in vajah
Dale B.G. Managing Quality. Forth Edition. Blackwell Publishing, 2003.
Evans J.R., Lindsay W.M. The Management and Control of Quality. Thomson 2005.
Beauregard M.R A practical Guide to Statistical Quality Improvement. Van Nostrand Reinhold, 1992.
John S. Oakland: Statistical Process Control. BH, 1996
Kolarik J.W.: Creating Quality. Mc Graw Hill, 1995
Additional information on implementation and assessment - written exam or two tests;
- course work;
- project
