Objectives and competences
In this course, students acquire an understanding of communication, motivation, and conflicts, as well as their interactive interconnectedness in everyday and business environments. As a result, they gain competencies for effective and ethical communication, motivation, and conflict resolution in both everyday and business environments.
Content (Syllabus outline)
1 Communication
1.1 Fundamentals of Communication
1.2 Interpersonal and Intrapersonal Communication
1.3 Verbal and Non-Verbal Communication
1.4 Communication in Organizations
2 Motivation
2.1 Basic Model of Motivation
2.2 Motivation in Everyday and Work Environments
3 Conflicts
3.1 Types and Levels of Conflicts
3.2 Formation of Conflicts
3.3 Approaches to Conflict Resolution
3.5 3.4 Conflicts in the Workplace
Learning and teaching methods
- Interactive lectures,
- Tutorials
- Aktive team work.
Intended learning outcomes - knowledge and understanding
1. Upon fulfilling the obligations, the student in-depth understandcommunication, motivation, and conflicts (PILO 2a).
2. The student understand the interconnection and interdependence between communication, motivation, and conflicts (PILO 2a).
3. The student independently or in a group plan communication and motivation processes in a business environment in accordance with business ethics (PILO 2a, PILO 4c).
4. The student find appropriate solutions to problems in the field of communication and motivation and conflict resolution (PILO 2a, PILO 3c).
5. The student understand the relationship between communication, motivation, and conflicts in accordance with established theories (PILO 2a, PILO 4c).
6. The student ethically assess the current situation and find appropriate alternative solutions and choose the most suitable one in given circumstances (PILO 3c, PILO 4c)
The PILO label (i.e., Programme Intended Learning Outcomes) defines the contribution of each listed intended learning outcome of a course towards achieving the general and/or subject-specific competencies or learning outcomes acquired through the programme.
Intended learning outcomes - transferable/key skills and other attributes
1. Upon fulfilling the obligations, the student in-depth understandcommunication, motivation, and conflicts (PILO 2a).
2. The student understand the interconnection and interdependence between communication, motivation, and conflicts (PILO 2a).
3. The student independently or in a group plan communication and motivation processes in a business environment in accordance with business ethics (PILO 2a, PILO 4c).
4. The student find appropriate solutions to problems in the field of communication and motivation and conflict resolution (PILO 2a, PILO 3c).
5. The student understand the relationship between communication, motivation, and conflicts in accordance with established theories (PILO 2a, PILO 4c).
6. The student ethically assess the current situation and find appropriate alternative solutions and choose the most suitable one in given circumstances (PILO 3c, PILO 4c)
The PILO label (i.e., Programme Intended Learning Outcomes) defines the contribution of each listed intended learning outcome of a course towards achieving the general and/or subject-specific competencies or learning outcomes acquired through the programme.
Readings
Temeljna literatura
1. Mullins, L.J. (2023). Management and Organizational Behaviour. Pearson Eduction limited.
Dodatna literatura
2. Arnold J., Randall R. (2010). Work Psychology. Pearson Education Limited.
3. Berlogar, J. (1999). Organizacijsko komuniciranje – od konfliktov do skupnega pomena. Gospodarski vestnik, Ljubljana.
4. Blundell, R., Ippolito K. (2008). Effective organisational Communication. Pearson Education Limited.
5. Bovee, C.L., Thill, J.V., Schatzman, B.E. (2002). Business Communication Today. Prentice Hall International.
6. Buchanan D.A., Huczynski A.A. (2010). Organizational Behaviour. Pearson Education Limited, Essex
7. Chaney L.H., Martin J.S. (2011). Intercultural Business Communication. Pearson Education, New Jersey
8. Dreu, C.D., Vliert E.V. (1997). Using Conflict in Organizations. Sage, London.
9. Greenberg, J. (2011). Behavior in Organizations. Pearson Education Limited.
10. Grubiša, N. (2001). Motivacija: kako organizirati poslovanje in motivirati zaposlene. Marbona: Ljubljana.
11. Mumel, D. (2012). Komuniciranje v poslovnem okolju. Maribor: De Vesta.
12. Shapiro, D. 1996. Konflikt in komunikacije. Ljubljana: Zavod za odprto družbo.
Additional information on implementation and assessment Note:
The student can replace the written exam with three intermediate colloquia.
The student must achieve a minimum of 56% points on the written exam or three colloquia.
Video seminar assignment - the student, individually or in a group, creates a video in the field of communication, motivation or conflict.
