Objectives and competences
This course is designed to familiarize the students with communication, motivation and motivating techniques, conflicts and conflicts solving.
Content (Syllabus outline)
1 Communicating
1.1 Key dimensions of communications
1.2 Communication in organisations
1.2.1 Planning, implemanting and controling of communication
1.2.2 Communication between cultures
1.2.3 Communication as a skill
2 Motivating
2.1 Models of motivation
2.2 Motivation at work
2.2.1 Theories of work motivation
2.2.2 Impact of different factors on motivation
2.2.3 Motivation in team work
2.2.4 Forming a (proper) sistem of motivation
2.2.5 Impact of culture on employee motivation
3 Conflicts
3.1 Conflicts at work
3.2 Categories and levels of conflicts
3.3 Origins of conflicts
3.4 Approaches to conflict solving
Learning and teaching methods
? Interactive lectures,
? Case studies,
? Tutorials
? Aktive team work.
Intended learning outcomes - knowledge and understanding
Intended learning outcomes - transferable/key skills and other attributes
Transferable/Key Skills and other attributes:
The student will obtain the following skills:
? to plan and implement communications activities,
? to plan and implment motivating activities,
? to perceive the conflicts and choose the proper conflict solving procedure, and
? to understand the relations between communiction, motivation and conflicts.
Readings
1. Mumel, D. (2012). Komuniciranje v poslovnem okolju. Maribor: De Vesta.
2. Mullins, L.J. (2016). Management and Organizational Behaviour. Pearson Eduction limited.
