Objectives and competences
The course has two main sets of objectives – to present business information solutions and teach students how to select and implement business information solution. The course is in the first part focused in the information systems business value, in the business process redesign, in the paradigm of business information solutions and in the methodologies of solution implementation. In the second part it is focused in learning how to redesign business process and how to prepare project of selection and project of implementation.
Transferable/Key Skills and other attributes:
Communication skills, capability of application of knowledge, capability of discussion,
Content (Syllabus outline)
Course consists of following topics: business process redesign, and methods of business process redesign, business information systems, business information systems selection process, implementation methods, support and activities after implementation, development trends in the field of business information solutions.
Learning and teaching methods
Lectures, case analysis, discussion, project work
Intended learning outcomes - knowledge and understanding
Development of knowledge and understanding:
Students:
• Knowledge base: has depth and systematic understanding of knowledge in business information solutions and can work with theoretical / research-based knowledge at the forefront of their academic discipline
• Ethical issues: has the awareness and ability to manage the implications of ethical dilemmas and work pro-actively with others to formulate solutions
Disciplinary methodologies: has a comprehensive understanding analysing, developing and implementation techniques / methodologies applicable to their own work.
Intended learning outcomes - transferable/key skills and other attributes
Key/Transferable skills
• Group working: can work effectively with a group as leader or member. Can clarify tasks and make appropriate use of the capacities of group members. Is able to negotiate and handle conflict with confidence
• Learning resources: is able to use full range of learning resources
• Self evaluation: is reflective on own and others’ functioning in order to improve practice
• Management of information: can competently undertake research tasks with minimum guidance
• Autonomy: is an independent and self critical learner, guiding the learning of others and managing own requirements for continuing professional development.
• Communications: can engage confidently in academic and professional communication with others, reporting on action clearly, autonomously and competently
• Problem solving: has independent learning ability required for continuing professional study, making professional use of others where appropriate
Practical skills:
• Application of skills: can operate in complex and unpredictable and/or specialised contexts, and has an overview of the issues governing good practice with the Microsoft Sure Step
• Autonomy in skill use: is able to exercise initiative and personal responsibility in professional practice
Technical expertise: has technical expertise, performs smoothly with precision and effectiveness; can adapt skills and design or develop new skills and/or procedures for new situations.
Readings
Sternad Zabukovšek, S., Bobek, S., Deželak, Z. (2021). Poslovne informacijske rešitve – učno gradivo. Maribor: Ekonomsko-poslovna fakulteta.
Sternad Zabukovšek, S., Tominc, P., Štrukelj, T., Bobek, S. (2021). Digitalna transformacija in poslovne informacijske rešitve. Harlow: Pearson Education.
Sternad Zabukovšek, S., Tominc, P., Štrukelj, T., Bobek, S. (2021). Management zrelosti digitalne transformacije in poslovnih informacijskih rešitev. Harlow: Pearson Education.
1. Sneller RC, L.: A Guide to ERP Benefits, Implementation and Trends. bookboon.com (free e-book), 2014.
2. Zerres, C., Zerres, M., Baran, R.: Customer Relationship Management (CRM). Bookboon.com (free e-book), 2014.
Additional information on implementation and assessment Lectures: Written exam or 2 colloquiums (with the condition of active participation in the lectures).
Laboratory exercises: Exam in computer exercises or 2 colloquiums (with the condition of active participation in the exercises).
Both parts (written exam and computer lab exam) must be positive.
