Objectives and competences
The course introduces the subject of Business processes in different organizations.
Basic goals of course are: introduction of business processes, presentation of different theoretical and practical approaches for study of business processes in organizations, presentation of influence of business processes on organizations, and presentation of different possible solutions for implementation of business processes in organizations.
In this course students: systematically enhance their theoretical knowledge in the field of business processes and are able to apply it, gain the ability to apply their theoretical knowledge in complex practical problems of business processes in business, acquire process approach to analysis of business and are able to critically evaluate it, and make critical judgements based on a sound theoretical base.
Transferable/Key Skills and other attributes:
Communication skills, capability of application of knowledge, skills for analyzing of situation, and capacity to practical use of knowledge.
Content (Syllabus outline)
Basic areas of course are:
From functional to process oriented organization
- Organizations in modern society
- Processes between procedures and flows
- Process oriented organization
- Models of process oriented organizations
Business processes
- Bases for process understanding of business
- Basic approaches for process research
- Basic concepts of process research
- Methodology of process research
Modeling of business processes in organization
- Social organization of process
- Process plans and procedures
- Process workflow
- Process synergy
Process mastering
- Dynamics of business process
- Change Management
- Alternatives for business processes improvement
- Implementation of process improvement
Learning and teaching methods
- lectures;
- discussion groups;
- videos and films;
- case studies;
- student presentation and independent study
Intended learning outcomes - knowledge and understanding
Development of knowledge and understanding
Students:
225. Acquire comprehensive knowledge in the area of process specialization.
226. Have a detailed knowledge of theories in the area of specialization of business processes.
227. Are able to explain process interconnections in the field of business.
1. Develop skills to review the gained results in the field of business processes.
2. Learn how to analyse and synthesise different approaches in the field of business processes with changing conditions.
3. Are able to upgrade and design further analysis regarding business processes.
4. Are aware of personal and professional responsibility in the field of business processes.
5. Are able to demonstrate a critical ethical dimension in their work.
Intended learning outcomes - transferable/key skills and other attributes
Cognitive/Intellectual skills:
Students:
1. Understand and apply critical analysis and development of business process theory and their usability in solving real and abstract professional problems, without guidance.
2. Get the ability to search for and synthesize new information from the field of business processes in literature and praxis and to place them in appropriate professional frame.
3. Can select appropriate techniques for complex problem solving and are able to evaluate the reliability, validity and significance of results gained.
4. Can identify key aspects of problem from different viewpoints and are able to find solutions.
5. Can investigate contradictory information and reasons for this.
Key/Transferable skills
Students:
1. Further develop skills and expertise in the use of knowledge in a specific working area.
2. Upgrade the ability to become an autonomous learner.
3. Upgrade the ability to apply information technology.
4. Upgrade the ability for team-work and team leadership.
5. Further develop their communication skills in an effective manner to effectively solve conflicts.
6. Can identify key aspects of problem from different viewpoints and are able to find solutions.
7. Are efficient in self-evaluation.
8. Can select and manage information with minimal guidelines.
Practical skills
Students:
1. Get practical experiences in the field of business processes.
2. Is able to act autonomously with minimal guidelines and supervision.
Readings
Osnovna literatura / Essential sources:
Potočan, V., Nedelko Z. (2022). Management poslovnih procesov (zapiski predavanj). EPF, Maribor.
Izbrana poglavja iz/Some Chapters from:
Buriton, R. (2001): Business Process Management: Profiting from Process. SAMS, New York.
Jeston, J., Nelis, J. (2018). Business Process Management: Practical guidelines for successful implementation. Routledge, London.
Dodatna literature / Additional sources:
Anapindu, R., Chopra, S., Mieghem, J. (2011): Managing Business Process Flows. Pearson, Harlow.
Daft, R. (2013): Organization Theory and Design. South-Western College Publishing, Mason.
Seznam dodatnih študijskih materialov in revij bo razdeljen študentom ob začetku predavanj.
A list of additional study materials (published studies, journals, etc.) will be distributed when the module begins.
Prerequisits
There are no prerequisites for this course.
Additional information on implementation and assessment - active work on lectures and tutorials
- written examination;
