Objectives and competences
In this course students:
1. Gain the ability to apply their theoretical knowledge in solving complex practical problems associated with optimization of production / service business processes.
2. Gain the ability to recognize, analyze and solve the problems of business process optimization by quantitative techniques and methods.
3. Acquire quantitative approach to analysis of business process and are able to critically evaluate it.
Content (Syllabus outline)
1. Process understanding of operations management:
- of production processes
- of service processes
2. The definition and basic characteristics of operations management
3. Transformation process – production and services
- Capacity planning and management of.
- production processes
- service processes
- Quality control and improvement
4. Project planning and scheduling
5. Sales forecasting
6. Material requirements planning
- Inventory management with known demand
- Inventory management with unknown demand
Learning and teaching methods
Classic lectures
Case studies
Active team work
Intended learning outcomes - knowledge and understanding
Development of knowledge and understanding:
Students:
1. Have a detailed knowledge of theories in the area of business process optimization.
2. Know how to apply holistic approach to business process optimization.
3. Develop skills to review the obtained results in the field of optimization of business process.
4. Are able to demonstrate a critical ethical dimension in their work.
Cognitive/Intellectual skills:
Students:
1. Get the ability to search for new cognition in business process optimization in literature and practice.
2. Can select appropriate techniques for complex problem solving.
3. Can identify key aspects of problem from different viewpoints and are able to find solution by considering model assumption.
4.
Intended learning outcomes - transferable/key skills and other attributes
Key/Transferable skills
Students:
1. Can select and manage information with minimal guidelines.
Practical skills:
Students:
1. .
2. Is able to act autonomously with minimal guidelines and supervision in business process optimization.
Readings
Obvezna študijska literatura (Compulsory textbooks):
Bastič, M. (2003). Izvedbeni management: Optimizacijski modeli. Maribor: EPF.
Rusjan, B. (2013). Management proizvodnih in storitvenih procesov (2. izd.). Ljubljana: Ekonomska fakulteta.
Dodatna študijska literatura (Additonal textbooks):
Brandon-Jones, A., & Slack, N. (2008). Quantitative Analysis in Operations Management. Harlow etc.: Financial Times Press.
Heizer, J., Render, B. (2001): Principles of Operations Management. New Jersey: Prentice Hall.
Potočan V. (ur.): Izvedbeni management. Maribor, EPF, 2004.
Render, B., Stair, R. M., Hanna, M. E., & Hale, T. S. (2018). Quantitative Analysis For Management (13. izd.). Harlow: Pearson.
Aktualni znanstveni in strokovni prispevki.
Additional information on implementation and assessment • Written exam 80%
• coursework 20%
Note:
A student can replace the written exam with two midterm exams (each up to 40 %) written during the semester.
