Objectives and competences
In this course students:
1. Acquire awareness about quality to be a set of measurable characteristics of a process, product or service
2. Enhance their theoretical knowledge in the field of management with the knowledge of quality system according to international standard ISO9001
3. Enhance their theoretical knowledge of management with other international standards and models that directly or indirectly integrate the notion of improving satisfaction of interested parties (TQM, ISO14001, EFQM, 6sigma, 20 keys, quality costs, benchmarking, ...)
4. Acquire the approach to analysis of quality with the most important tools of quality management
5. Acquire basic understanding of requirements for sustainability
Content (Syllabus outline)
1. Quality, theoretical background, history
2. Quality model, quality measurement
3. Quality management systems and ISO 9001
4. Auditing Quality management systems
5. Quality planning
6. Total quality management - TQM
7. Quality management models:
8. Quality management tools
9. Implementing quality management principles
10. Quality and Sustainability
Intended learning outcomes - knowledge and understanding
Development of knowledge and understanding:
Students:
1. Identify business aspects of quality management in companies
2. Understand the quality management system according to ISO9001
3. Explain the importance of quality analytics, comparisons with others (benchmarking) and TQM
4. Explore other models of systematic quality management
5. Understand the tools of monitoring and improving quality
6. Understand interrelationship between quality and sustainability
Readings
Obvezna študijska literatura (Compulsory textbooks):
Zapiski predavanj – skripta oz. spletno gradivo.
Goetsch, D. L., & Davis, S. B. (2020). Quality management for organizational excellence: Introduction to total quality (9th ed.). Upper Saddle River, NJ: Pearson. ISBN: 978-0135577325
Hoyle, D. (2017). ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard: Increasing the Quality of an Organization's Outputs. ISBN: 978-1138188648
Dodatna študijska literatura (Additonal textbooks):
Internetna gradiva, posredovana pri predavanjih in vajah
Evans, J. R., & Lindsay, W. M. (2016). Managing for Quality and Performance Excellence (10th ed.). Cengage; ISBN: 9781305662544
Dale, B. G., van der Wiele, T., & van Iwaarden, J. (2016). Managing Quality (6th ed.). Wiley.
ISBN: 9781119130925
Bhattacharya N. (2021). Quality Management Systems: A Practical Guide. Springer. ISBN: 9783030687133
Strokovni in znanstveni članki (Professional and Scientific Articles)
Isaksson, R. (2013). Sustainable Development and Quality Management: Is There a Conflict? The TQM Journal, 25(6), 653–666.
Siva, V., Gremyr, I., Bergquist, B., Garvare, R., Zobel, T., & Isaksson, R. (2016). The Support of Quality Management to Sustainable Development: A Literature Review. Journal of Cleaner Production, 138, 148–157.
