Objectives and competences
In this course students:
1. Aquire awareness about quality to be a set of measurable characteristics of a process, product or service
2. Enhance their theoretical knowledge in the field of management with the knowledge of quality system according to international standard ISO9001
3. Enhance their theoretical knowledge of management with other international standards and models that directly or indirectly integrate the notion of improving satisfaction of interested parties (TQM, ISO14001, EFQM, 6sigma, 20 keys, quality costs, benchmarking, ...)
4. Acquire the approach to analysis of quality with the most important tools of quality management
Content (Syllabus outline)
1. Quality, theoretical background, history
2. Quality model, quality measurement
3. Quality management systems and ISO 9001
4. Auditing Quality management systems
5. Quality planning
6. Total quality management - TQM
7. Quality management models:
8. Quality management tools
9. Implementing quality management principles
Learning and teaching methods
lectures and tutorials
A/V presentations
Real life presentations
Case studies
Intended learning outcomes - knowledge and understanding
Development of knowledge and understanding:
Students:
1. Identify business aspects of quality management in companies
2. Understand the quality management system according to ISO9001
3. Explain the importance of quality analytics, comparisons with others (benchmarking) and TQM
4. Explore other models of systematic quality management
5. Understand the tools of monitoring and improving quality
Intended learning outcomes - transferable/key skills and other attributes
Analitycal problem resolving approach, process approach, team work.
Readings
Obvezna študijska literatura (Compulsory textbooks):
Zapiski predavanj – skripta oz. spletno gradivo.
Goetsch, D. L., & Davis, S. B. (2016). Quality management for organizational excellence: Introduction to total quality (8th ed.). Upper Saddle River, NJ: Pearson. ISBN: 978-0133791853
Dodatna študijska literatura (Additonal textbooks):
Internetna gradiva, posredovana pri predavanjih in vajah
Dale B.G. Managing Quality. Forth Edition. Blackwell Publishing, 2003.
Evans J.R., Lindsay W.M. The Management and Control of Quality. Thomson 2005.
Beauregard M.R A practical Guide to Statistical Quality Improvement. Van Nostrand Reinhold, 1992.
John S. Oakland Statistical Process Control. BH, 1996.
