Objectives and competences
The objective of this course is get the knowledge about service science and the importance of innovations for successful service modelling, design, delivery and governance, as well as to get familiar with the field of IT-based service development, deployment and management.
Content (Syllabus outline)
• Modern science: historical survey
• Key challenges of service science.
• Service systems, service economy, service ecosystems, new business and collaboration models.
• Interdisciplinary nature of services science – business, security, social, cultural and technological aspects.
• Complexity management - holistic view: technology- business-people.
• European Research Area and Innovation Union
• Analysis of service engineering techniques, strategies and methods.
• Customer-centric development of services, value (co)-creation.
• Service innovation – innovation vs. invention, innovation lifecycle, sustainable innovation environment, innovation culture organizational patterns.
• Technology readiness levels.
• Service metrics and monitoring.
• Research funding systems.
• Communication Science and Innovation.
Learning and teaching methods
• lectures,
• project,
• computer lab work.
Intended learning outcomes - knowledge and understanding
• demonstrate knowledge and understanding of service science and service engineering methods
• use existing and design, develop and analyse new approaches and methods to conceptualize, design, develop, implement, deploy and manage/govern ITbased services
• understanding the processes of innovation
• understanding the processes of design thinking
• understanding the processes of patenting
• understanding the intellectual property rights
Intended learning outcomes - transferable/key skills and other attributes
Communication skills: ability to articulate and understand concepts, ideas and knowledge among individuals from varying backgrounds.
Use of information technology: use of software tools related to service development, delivery and governance.
Problem solving: development of innovative enterprise services.
Organisation skills: role definition and work distribution.
Working in a group: working in interdisciplinary innovation/development teams.
Readings
• B. Hefley; W. Murphy (Eds.): Service Science, Management and Engineering Education for the 21st Century Series: Service Science: Research and Innovations in the Service Economy, Springer- Verlag+Business Media, LLC, New York, 2008.
• J. Ziman: Real Science, What it is and what it means, Press Syndicate of the University of Cambridge, 2000.
• B. Stauss, K.Engelmann, A. Kremer, A. Luhn, (Eds.): Services Science - Fundamentals, Challenges and Future Developments, Springer Verlag, Berlin, Heildelberg, 2008.
• Resolucija o raziskovalni in Uradni list RS, št. 43/2011 z dne 3. 6. 2011 inovacijski strategiji Republike Slovenije 2011-2020 (ReRIS11-20),
• Bowler, Peter J. , Iwan Rhys Morus, Making Modern Science: a historical survey (University of Chicago Press, 2005)
• Franc Mali, Razvoj moderne znanosti, socialni mehanizmi, UL FDV, Ljubljana, 2002. (izbrana poglavja)
• Evropska komisija, izbrana poglavja iz dokumentacije okvirnih raziskovalnih programov in Inovacijske unije, 2021.
Prerequisits
Basic knowledge on development of information technologies and services is recommended.
Additional information on implementation and assessment Each individual component has to be positively finished. The exam can be replaced by written midterm examinations in the weight of 50%.
