Objectives and competences
The main objective is to acquire knowledge on techniques and tools for business process optimization using advanced IT tools as well as business activity monitoring and taking measures when necessary.
Content (Syllabus outline)
• Introduction: definitions, business processes and information systems, service view on business process engineering.
• Business process modeling: different business process modeling techniques, comparison of different techniques and demonstration how to select the most appropriate technique for business process optimization.
• Business process re-engineering lifecycle, project preparation, execution of different stages and communication with different stakeholders.
• Data collection: initial activities for the optimization of the business process, how to prepare the data collection process, collecting data in the business environment, processing collected data, testing the data quality.
• Business process simulation: techniques and approaches to business process simulation, selecting appropriate technique and tool for simulation, building as-is and to-be models, executing simulation.
• Selecting the areas for optimization and the most appropriate model: finding bottlenecks of the business process, cost-benefit analysis of existing business process, processing simulation results interpretation and comparison of different business process variants.
• Business process in execution: business process monitoring, dynamic adaptation of the business process, business intelligence, reporting to the management.
• Business Activity Monitoring: tools and techniques for business activity monitoring, reporting and taking measures, regular reporting.
Learning and teaching methods
• lectures,
• case studies and examples,
• lab work,
• project,
• individual work.
Intended learning outcomes - knowledge and understanding
On completion of this course the student will be able to
• define and describe business process re engineering lifecycle,
• evaluate business activity monitoring, and explain the benefits in practice,
• prepare data for simulations of selected business processes and interpret results,
• choose, analyze and apply an appropriate business system evaluation tool,
• evaluate, apply and compare the use of different approaches, techniques, and tools for business process planning, planning of business process scenarios and selecting the most appropriate business process variant in regard to the business environment
Intended learning outcomes - transferable/key skills and other attributes
• Communication skills: reporting results
• Use of information technology: use of simulation tools and advance tools for business process analysis.
• Problem solving: systematic approach to problem solving with appropriate methods
• Evaluation of solutions and comparision of different renewd process's scenarios
• Organisation skills: preparing business re- engineering projects and working in groups
Readings
• M.Pušnik: Učno gradivo in primeri dosegljivi na E-študij UM: https://estudij.um.si/ (potrebna je prijava v portal) / M. Pušnik: Up to date learning materials and examples available on E-študij UM: https://estudij.um.si (login is required)
• M.Dumas, M. La Rosa, Fundamentals of Business Process Management, Second Edition Springer 2018
• OMG, Business Process Modelling and Notation, dostopno na spletu/available online at: http://www.bpmn.org
• P. Harmon, Business Process Change, Morgan Kaufmann Publishers, Forth Edition, 2019.
• J. vom Brocke, M. Rosemann, Handbook on Business Process Management 1: Introduction, Methods and Information Systems, Springer, Second Edition 2014
• J. vom Brocke, M. Rosemann, Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture, Springer, Second Edition 2014
Prerequisits
Knowledge of information systems modeling. Knowledge of methods and techniques for information system requirements engineering. Knowledge of basic concepts of information system architectures.
Additional information on implementation and assessment Positive score is required for each unit. If a student has not passed both midterm exams, he replaces them with a written exam in the proportion of 40%.
