Objectives and competences
Student will:
1. understand the meaning and role of the quality in organization,
2. gain an overview of standards and system approaches in the field of quality,
3. understand the processes of quality assurance and continuous improvement,
4. gain an overview on different tools of quality engineering,
5. know different quality management concepts,
6. understand the basics of business excellence.
Content (Syllabus outline)
1. quality policy and goals of an organization,
2. introduction of quality into production and service system,
3. basic of standardization,
4. ISO standards SIST EN ISO 9001:2015
5. basics of TQM,
6. continuous improvement (CQI) on the basis of process approach,
7. quality costs,
8. statistical and non-statistical tools and methods,
9. process control and conformity,
10. sampling for acceptance,
11. quality management system audit,
12. introduction to quality excellence models.
Learning and teaching methods
- Lectures
- Case studies and discussion
- Use of IT
Intended learning outcomes - knowledge and understanding
Knowledge and understanding
At the end of this course, students will be able to:
• design and develop of an appropriate quality management system,
• analyze quality assurance processes in organizations,
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• use different tools and techniques (SPC, PDCA) of quality engineeringto make decisions on basis of quality costs,
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• explain and analyze different quality management frameworks,
• develop quality audit plan according to the scope of quality management system.
Intended learning outcomes - transferable/key skills and other attributes
- to introduce and maintain quality management system in an organization,
- to introduce processes for QA and CQI,
- to use Q-techniques and Q-tools (SPC, PDCA),
- to make decisions on basis of quality costs,
- to introduce an adequate metrology system.
Readings
Marolt J. & Gomišček B. (2005). Management kakovosti. Kranj: Moderna organizacija.
Barsalou, M.A. (2015). The Quality Improvement Field Guide: Achieving and Maintaining Value in Your Organization. Broken Sound Parkway: Productivity Press.
Knowles, G. (2012). Managing Quality in The 21st Century: Principles and Practice. Graeme Knowles & Ventus Publishing
Walker, H. F., Benbow, D. W., & Elshennawy, A. K. (2012). The Certified Quality Technician Handbook. Milwaukee, Wisconsin: Quality Press.
Montgomery, D.C. (2012). Introduction to Statistical Quality Control (7thd Edition). New York: John Wiley & Sons, Inc.
SIST EN ISO 9001:2015
- Sprotno aktualni viri bodo podani na predavanjih / Additional relevant literature will be given during the lectures
Prerequisits
- basic knowledge in mathematics and statistics.
Additional information on implementation and assessment - E-tasks (20 %)
- Tutorial assessment (10 %)
- Written exam (70 %)
