Objectives and competences

Student will: • Capable to recognize crises in organizations, • Capable to understand national framework and policy on crises in organizations, • Capable to understand the role of NGOs in crises, • Achieve the state of the art of incident, state of emergency, and emergency, • Achieve and develop plans for prevention, protection, mitigation, response, recovery, • Develop procedures of crisis course of action and know the difference between “before”, “during” and “after” crisis, • different crisis response teams, • Achieve norms of basics of public information system and public warning system, and the role of social media in crisis management, • Develop ethics of interdependence and act socially responsible. • Develop knowledge of Influence of Social media on Crisis management.

Content (Syllabus outline)

1. Risks and risk response 2. Introduction to strategic view of management 3. Introduction to strategic view of crisis management 4. Types of crisis in organization 5. Crisis management in organization 6. Crisis management phases 7. Decision making in crisis/the role of AI in decision making processes 8. Safety /Security, Cybersecurity in organization 9. Risk factors 10. Communication in crisis 11. Ethics in crisis 12. Operational manual for crisis management 13. Fake News, Deep Fake, level of trust in social media in crisis management 14. Information risks in crisis management 15. Sustainability and risk

Learning and teaching methods

Lectures, tutorials, ICT tools, e-study, seminar and individual learning / preparation. Reverse learning, problem-based learning, real_time learning and disscusion •

Intended learning outcomes - knowledge and understanding

Knowledge and understanding: at the end of the course, students will: use, analyze and synthesize: • the concept of crisis management, • the concept of holistic self-preparedness and preparedness of search & rescue objects, • risks and threats in given circumstances and • the meaning of immediate response (action-reaction).

Intended learning outcomes - transferable/key skills and other attributes

Readings

1. Crandall, W. R. (2014). Crisis management: leading in the new strategy landscape (2nd ed., str. XIX, 356). SAGE. 2. Jereb, B. (2014). Upravljanje tveganj (str. 103). Univerza v Mariboru, Fakulteta za logistiko. 3. Management v krizah: izbrana poglavja (1. izd., str. 168). (2022). Univerza v Mariboru, Univerzitetna založba. doi:10.18690/um.fov.1.2022 4. Saleh, Y. D. (2016). Crisis management: the art of success and failure: 30 case studies in business and politics (str. XII, 439). Mill City Press. 5. Crisis management in Slovenia: comparative perspectives (Let. 26, str. 369). (2004). Swedish National Defence College.

Prerequisits

The prerequisites for the exam are: • Completion of all obligations within the tutorial (completion of all exercises, attendance in all auditory tutorials). • Submitting and presenting a seminar paper is a prerequisite for the exam.