Objectives and competences
The student will:
• Understand the operation of business processes
• Achieve an in-depth understanding of business process management
• Know the business process management approaches
• Achieve in-depth knowledge of various business process management methods and techniques
• Know the framework of business process improvement methods and techniques
Content (Syllabus outline)
1. Business process management
2. Business process management life cycle
3. Critical success factors of business process management
4. Business process analysis and improvement
5. Business process management approaches
6. Business process management methods
7. Business process management techniques
8. The framework of business process improvement methods and techniques
9. Methods and techniques for digitising business processes
Intended learning outcomes - transferable/key skills and other attributes
Knowledge and understanding of:
At the end of the course, the students will be able to:
• Analyze business processes
• Distinguish different business process management methods and techniques
• Choose the appropriate business process management method and/or technique
• Execute an appropriate business process management method and/or technique
• Evaluate the use of the business process management method and/or technique
Readings
1. Vinodh, S. (2022). Lean manufacturing: fundamentals, tools, approaches, and industry 4.0 integration. CRC Press.
2. Jeston, J. (2022). Business process management: practical guidelines to successful implementations (5th ed., str. XXXV, 596). Routledge.
3. Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2018). Fundamentals of business process management (2nd ed., str. XXXII, 527). Springer. doi: 10.1007/978-3-662-56509-4
4. Boutros, T., & Cardella, J. (2016). The basics of process improvement (str. XXXVII, 219). CRC Press.
5. Vanwersch, R.J.B., Shahzad, K., Vanderfeesten, I., Vanhaecht, K., Grefen, P., Pintelon, L., ... & Reijers, H.A. (2016). A critical evaluation and framework of business process improvement methods. Business & Information Systems Engineering, 58(1), 43-53. https://doi.org/10.1007/s12599-015-0417-x
