Objectives and competences
The student will:
• Understand the operation of business processes
• Achieve an in-depth understanding of business process management
• Know the business process management approaches
• Achieve in-depth knowledge of various business process management methods and techniques
• Know the framework of business process improvement methods and techniques
Content (Syllabus outline)
1. Business process management
2. Business process management life cycle
3. Critical success factors of business process management
4. Business process analysis and improvement
5. Business process management approaches
6. Business process management methods
7. Business process management techniques
8. The framework of business process improvement methods and techniques
Intended learning outcomes - transferable/key skills and other attributes
Knowledge and understanding of:
At the end of the course, the students will be able to:
• Analyze business processes
• Distinguish different business process management methods and techniques
• Choose the appropriate business process management method and/or technique
• Execute an appropriate business process management method and/or technique
• Evaluate the use of the business process management method and/or technique
Readings
Temeljna literatura:
• Krhač Andrašec, E.: Metode in tehnike managementa poslovnih procesov, prosojnice s predavanj
• Krhač Andrašec, E.: Metode in tehnike managementa poslovnih procesov, gradivo za vaje
Dodatna literatura:
• Jeston, J. (2022). Business process management: practical guidelines to successful implementations (5. izdaja). London: Routledge.
• Dumas, M., La Rosa, M., Mendling, J. & Reijers, H. A. (2018). Fundamentals of Business Process Management (2. izdaja). Berlin: Springer.
• Boutros, T. & Cardella, J. (2016). The Basics of Process Improvement. Boca Raton: CRC Press.
• Vanwersch, R.J.B., Shahzad, K., Vanderfeesten, I., Vanhaecht, K., Grefen, P., Pintelon, L., ... & Reijers, H.A. (2016). A critical evaluation and framework of business process improvement methods. Business & Information Systems Engineering, 58(1), 43-53. https://doi.org/10.1007/s12599-015-0417-x
