Objectives and competences
Student will:
1) understand the meaning and role the quality has in an organization,
2) gain an overview of standards and system approaches in the field of quality,
3) understand the application of tools and techniques of quality management,
4) gain an understanding of the role and elements of different business excellence models
5) be able to define and evaluate quality performance
Content (Syllabus outline)
1) Determine the boundaries and applicability of quality management (definitions, principles and theoretical underpinnings)
2) Standards and guidelines in the field of quality management
3) Basics of total quality management (TQM)
4) Quality of services
5) Quality costs
6) Quality management tools and techniques
7) Quality excellence models
8) Quality management system audits
Learning and teaching methods
- Lectures
- Case studies and discussion
- Student’s self-dependent work
Intended learning outcomes - knowledge and understanding
Knowledge and understanding
At the end of this course, students will be able to:
• interpret the criteria for the purpose and goal of quality systems;
• develop a solid foundation for a quality management system in an organization;
• develop a quality audit plan according to the scope and objective of QMS
• compare various continuous improvement and excellence concepts;
• identify and apply problem-solving techniques and tools in the field of quality.
Intended learning outcomes - transferable/key skills and other attributes
- to introduce and maintain quality management system in an organization
- to introduce processes for QA and CQI
- to use Q-techniques and Q-tools (SPC, PDCA)
- to make decisions on basis of quality costs
- to introduce an adequate metrology system
- to prepare quality management system audits
Readings
Marolt J. & Gomišček B. (2005). Management kakovosti. Kranj: Moderna organizacija.
Barsalou, M.A. (2015). The Quality Improvement Field Guide: Achieving and Maintaining Value in Your Organization. Broken Sound Parkway: Productivity Press.
Montgomery, D.C. (2009). Introduction to Statistical Quality Control (6thd Edition). New York: John Wiley & Sons, Inc.
ISO 9004:2018, SIST EN ISO 9001:2015 Quality Management Systems. The International Organization for Standardization (ISO)
Model odličnosti EFQM 2013. Ministrstvo za gospodarski razvoj in tehnologijo, Urad RS za meroslovje.
Sprotno aktualni viri bodo podani na predavanjih / Additional relevant literature will be given during the lectures
Prerequisits
Conditions for inclusion in work:
- There are no requirements for inclusion in work.
Conditions for performing study obligations (conditions for taking the exam):
- 80% attendance at exercises.
Additional information on implementation and assessment 