Objectives and competences
The student will:
• Understand the operation of business processes
• Achieve an in-depth understanding of business process management
• Achieve in-depth knowledge of various business process management approaches
• Know the business process management methods and techniques
• Know the framework of business process improvement methods and techniques
Content (Syllabus outline)
1. Business process management
2. Business process management life cycle
3. Critical success factors of business process management
4. Business process analysis and improvement
5. Business process management approaches
6. Business process management methods and techniques
7. The framework of business process improvement methods and techniques
Intended learning outcomes - transferable/key skills and other attributes
Knowledge and understanding of:
At the end of the course, the students will be able to:
• Analyze business processes
• Distinguish different business process management approaches
• Choose the appropriate business process management approach
• Execute an appropriate business process management approach
• Evaluate the use of the business process management approach
Readings
1. Basu, R. (2023). The green six sigma handbook: a complete guide for lean six sigma practitioners and managers (str. XXVII, 663). Routledge.
2. Liker, J. (2021). The Toyota way: 14 management principles from the world's greatest manufacturer (2nd ed., str. XXXI, 411). McGraw-Hill.
3. Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2018). Fundamentals of business process management (2nd ed., str. XXXII, 527). Springer. doi: 10.1007/978-3-662-56509-4
4. Trkman, P. (2010). The critical success factors of business process management. International Journal of Information Management, 30(2), 125-134. https://doi.org/10.1016/j.ijinfomgt.2009.07.003
5. Boutros, T., & Cardella, J. (2016). The basics of process improvement (str. XXXVII, 219). CRC Press.
