Objectives and competences
Student will:
1. Achieve deep understanding of the meaning and role of different the quality management (QM) system/models,
2. Learnstandardised and non-standardized QM systems/models,
3. Understand the implementation of continuous improvement principles and their monitoring (control),
4. Learn about tools and techniques of QM system/models,
5. Achieve deepunderstanding of achieving effectiveness and efficiency of processes from the perspective of QM and business excellence.
Content (Syllabus outline)
1. Standardization and management systems (SIST EN ISO Standards 9001:2015, 9004:2018)
2. Fundamentals of quality management and business excellence ,
3. Approaches, models, tools and techniques of quality management and business excellence improvement (PDSA, Kaizen, Six Sigma, Lean management, BSC, EFQM etc.),
4. Examples of good practices and case studies
Learning and teaching methods
- Lectures
- Case studies and discussion
- Use of IT
Intended learning outcomes - knowledge and understanding
Knowledge and Understanding:
At the end of this course, students will be able to:
• define and explain the purpose and objectives of different QM systems/models implementation,
• use different tools and techniques of different QM systems/models,
• analyze the dependency and linkage between QM systems/models on one side and process quality and effectiveness/efficiency of processes and organization on the other side.
• make a plan for different QM systems/models implementation,
• describe and explain the basic concepts of business excellence.
Intended learning outcomes - transferable/key skills and other attributes
Transferable/Key Skills and other attributes:
- capability to introduce and maintain different QM systems/models,
- usage of adequate techniques and tools,
- implementation of activities to assure and determine effectiveness and efficiency of processes and whole organization
Readings
- Marolt, J., & Gomišček, B. (2005). Management kakovosti. Kranj: Moderna organizacija.
- Knowles, G. (2012). Managing Quality in The 21st Century: Principles and Practice. Graeme Knowles & Ventus Publishing
- Imai, M. (2012). Gemba Kaizen: A common sense approach to a continuous improvement strategy. McGraw Hill Professional.
- Pyzdek, T. (2003). The Six Sigma Handbook. New York: McGraw- Hill.
- Barsalou, M.A. (2015). The Quality Improvement Field Guide: Achieving and Maintaining Value in Your Organization. Broken Sound Parkway: Productivity Press
- Model odličnosti EFQM 2013.
- SIST EN ISO 9001:2015. Quality Management Systems. The International Organization for Standardization (ISO)
- Sprotno aktualni viri bodo podani na predavanjih / Additional relevant literature will be given during the lectures
Additional information on implementation and assessment - E-tasks (20 %)
- Tutorial assessment (20 %)
- Written exam (60 %)
