Objectives and competences
Students will develop generic competences of:
a) analyzing and evaluating problems solving related to crisis management
b) establishing resilience for functioning in stressful situations
c) use of various communication skills, i.e. active listening, building trust in teams, feedback giving
d) organization of team building activities, ability to work in a team and decision-making ability.
Content (Syllabus outline)
Definition of psychology and psychology of crisis management
Psychology of decision-making with emphasis on crisis situations
Stress
Coping with stress and its consequences in crisis situations
Personality in crisis situations
Emotions and thoughts in crisis situations
Understanding group dynamics
Comunication in crisis situations
Learning and teaching methods
Frontal teaching
Work in smaller groups or pair work
Independent students work
Explanation
Conversation/discussion/debate
Case studies
Intended learning outcomes - knowledge and understanding
Knowledge and understanding:
At the end of the subject, students will be able to:
- describe the basic concepts of psychology in the field of crisis management;
- - define what happens to people in a crisis situation in terms of emotions, cognition and behavior
- critically evaluate social events in crisis situations using psychological skills
- define the consequences of experiencing long-term stress and knows how to perform some techniques to reduce the consequences of stress
- create a proper respond and communication in crisis situations
- solve the basic psychological problems of crisis management.
Readings
1. French, R. (2008). Organizational behaviour (str. XXIII, 671). Wiley.
2. Meško, M. (2011). Stres na delovnem mestu: visokošolski učbenik z recenzijo (str. 51). Zavod za varnostne strategije pri Univerzi v Mariboru.
3. Dückers, M. L. A., Yzermans, C. J., Jong, W., & Boin, A. (2017). Psychosocial Crisis Management: The Unexplored Intersection of Crisis Leadership and Psychosocial Support [Journal Article]. Risk, Hazards & Crisis in Public Policy, 8(2), 94–112.
4. Dežman, M., & Podbregar, I. (2024). Kompetence za obvladovanje kompleksnih kriz = Competences for managing complex crises. V Trendi na področju kadrovskega managementa (str. 59–79). Univerza v Mariboru, Univerzitetna založba.
5. Malešič, M. (2006). Teorija kriznega komuniciranja. Ujma: revija za vprašanja varstva pred naravnimi in drugimi nesrečami, 20, 293-300.
6. Manageing workplace health and wellbeing during a crisis: how to support your staff in difficult time (str. XVIII, 178). (2022). Kogan Page.
Prerequisits
A condition for taking the exam is to submit a report from the exercises.
Additional information on implementation and assessment Report (30%)
Written exam (70%)
