Objectives and competences
Goals:
? Student acquires knowledge about medical dispatching and its role in emergency medical services.
? Student will be informed with introduction of medical dispatch system in Slovenia.
? Student acquires information about medical priority development and decision models
? Student acquires information about Slovenian Index (SloIn) for medical dispatching
? Student understands dispatch priorities of SloIn in depth
? Student gets information about up-to date technology and its usage in medical dispatching.
Competencies:
Student is competent to:
? Perform basic and detailed call receiving process.
? Designate medical priority with use of SLoIn.
? Choose appropriate response emergency medical team according to medical priority.
? Perform crisis management procedures.
? Document events and measures taken.
Content (Syllabus outline)
Lecture:
? Medical dispatching
? Basic medical dispatching working processes
? Basics of medical dispatching communications
? Medical dispatching technological support
? Crisis management procedures
? Priority dispatching and decision models
? Documentation in medical dispatching
? Medical dispatching quality management
Intended learning outcomes - knowledge and understanding
On completion of this course the student will be able to:
explain different medical priority decisions models in medical dispatching
to apply SloIn
to gather all the relevant informations from the patient to determine medical priority using SloIn
to select an appropriate dispatch criteria (dispatch card) using SloIn
to determine the correct dispatch priority using SloIn
to estimate an adequacy of medical priority and to modify medical priority according to the additional informations to argument chosen medical priority
to analyze quality criteria in medical dispatching
Readings
Temeljna literatura/Basic literature:
FINK A. Dispečerska služba zdravstva: učbenik za usposabljanje zdravstvenih dispečerjev. 1. izd. Ljubljana: Ministrstvo za zdravje, 2015.
FINK, Andrej (urednik), ČANDER, Darko (urednik), KELEBUDA, Damjan (urednik), GORJUP, Denis (urednik), STRNAD, Matej (urednik), ŠPINDLER, Mateja (urednik), BREZOVNIK, Miha (urednik), RAJAPAKSE, Renata (urednik), KOREN, Tanja (urednik). Slovenski indeks za nujno medicinsko pomoč. 1. izd. Ljubljana: Ministrstvo za zdravje, Služba za razvoj in organizacijo dejavnosti nujne medicinske pomoči, 2017. [80] str., ilustr. ISBN 978-961-6523-60-8. [COBISS.SI-ID 290915584] Delovno gradivo dosegljivo na: http://www.mz.gov.si/fileadmin/mz.gov.si/pageuploads/zdravstveni_svet/ZS_2016/5_2016_seja/ad3_slo_indeks_NMP.pdf
Dodatna literatura/Additional literaure:
EVANS. BE. & DYAR, JT. Management of EMS. 1st ed.New Jersey: Pearson, 2010. 503 str. Ilust. ISBN-10 0132324326 ISBN-13 978-0132324328
BRENNAN, JA. & Krohmer, JR. Principles of EMS Systems. 3rd ed.Dallas: American College of Emergency Physicians, 2005. 362 str., ilustr. ISBN-10 0763733822, ISBN-13 978-0763733827
