Objectives and competences
Based on the provided information, obtained knowledge and active (personal) observation, the student/s ( hereinafter referred to as the student ) detects and identifies phenomena and processes related to the social construction of reality, skills in interpersonal relationships (especially communication ) and coping with stress, related to an individual, their groups of reference and (inter) cultural dynamics. After the study of literature, case studies and their own activities the student will be able to omit implicit/practicistic concepts in communication; refreshes and upgrades knowledge of the factors interacting within the communication field; and learns to critically evaluate theoretical concepts and research data related to the psychology of stress, which form attitudes and prejudices. The student becomes acquainted with the operation of self-fulfilling prophecies and knows how to incorporate modern research information, with regard to socialization and motivation, into useful concepts of communication with specific groups of people in critical and life-threatening situations.
In the process of independent work on the preparation of coursework or project work (case study) the student gets to know the body of professional literature. This course will provide an overview, analysis and discussion of the key concepts of psychology, communication and stress.
The course contributes to the development of general and specific competences as follows:
• Sensitivity (awareness) of the social environment
• Sensitivity to social phenomena (personal views and attitudes, prejudices, stereotypes, violence)
• Synthetic, analytical and creative thinking skills and problem-solving
• Autonomy, (self-) criticism, (self-) reflexivity, (self-) evaluation and quest for quality
• Creating a supportive (learning) environment, a climate of interpersonal relations and effective problem-solving in interpersonal relationships
• Co-operation (with co-workers and others)
• Communication (verbal and non-verbal)
• Coping with stress
• Sensitivity to other people and social situations
• Understanding and use of expertise
• Research approach towards professional situations and focus on problem-solving.
By studying literature, cases and carrying out practical exercises student will develop skills and competence in interpersonal relations, communication and analytical skills.
Content (Syllabus outline)
1. The concept and construct communication field
1.1 Factors in the communications field:
• Factors related to the person/individual - life history (cultural and social context, values, norms, prejudices) and current psycho-social wellbeing within the interactive field of communication concept
• Factors related to interpersonal interaction - face to face contact, personal coping strategies, values, social roles, self-fulfilling prophecy in the communication process
• Contextual factors - purpose, time, space, social roles
1.2 Dealing with so-called difficult situations:
• The effect of expectations
• A sense of self-worth
• Intuition, patience, transfer, active attentive listening
• Trust
1.3 Special features of communication and difficulties in (inter) personal contact:
• Attitudes
• Prejudices and stereotypes
• Manipulation/Abuse
2. Violence and the perception of violence
• Violence in interpersonal relationships
• Types of violence (verbal, physical, etc.)
3. Stress and coping
• Interactive model of stress – a systemic approach
• Stressors
• Social support
• Debriefing and stress management
• Burnout
Readings
Temeljna literatura / Basic reading material
1. SELIČ, Polona. Načela sporazumevanja v družinski medicini. V: ŠVAB, Igor (ur.), ROTAR-PAVLIČ, Danica (ur.). Družinska medicina : učbenik. Ljubljana: Združenje zdravnikov družinske medicine, 2012, str. 157-174. [COBISS.SI-ID 30162137]
2. SELIČ, Polona. Nesramni in žaljivi bolniki v ambulantah družinske medicine : ali gre za nasilneže in kako z njimi ravnati = Dealing with family practice attendees who behave inappropriately: are they violent or just annoying?. V: POPLAS-SUSIČ, Tonka (ur.), VAJD, Rajko (ur.), 16. Schrottovi dnevi, Ljubljana, marec 2013. [Zbornik predavanj], (Medicinski razgledi, ISSN 0353-3484, Supplement, letn. 52, 1). Ljubljana: Medicinski razgledi, 2013, letn. 52, supl. 1, str. 135-142. [COBISS.SI-ID 30534873]
3. SELIČ, Polona. Veščine v medosebnih odnosih za dobro delovanje tima = Efficient teamwork-related interpersonal skills. V: KOPČAVAR GUČEK, Nena (ur.), PETEK, Davorina (ur.). Kakovostna obravnava bolnika v družinski medicini : (interna, družina, psihiatrija, nevrologija, dermatologija, potovalna medicina, duševno zdravje mladostnika, slikovna diagnostika, delavnice) : zbornik predavanj : 38. strokovno srečanje timov, Ljubljana, 25.-26. 5. 2012, (Družinska medicina, Supplement, 2012, 10, 2). Ljubljana: Združenje zdravnikov družinske medicine: Zavod za razvoj družinske medicine, 2012, str. 107-114. [COBISS.SI-ID 29951193]
4. SELIČ, Polona. Stres in izgorelost. V: KLEMENC-KETIŠ, Zalika (ur.), STEPANOVIĆ, Aleksander (ur.). Zbornik predavanj, (Družinska medicina, Supplement, 2011, 9, 3). Ljubljana: Zavod za razvoj družinske medicine, 2011, str. 199-204. [COBISS.SI-ID 29086425]
5. SELIČ, Polona. Biopsihosocialne razsežnosti izgorelosti = Biopsychosocial dimensions of burnout. V: HORVAT, Martina (ur.). Zdravstvena nega v patronažnem varstvu in biopsihosocialni model javnega zdravja = Community nursing and the biopsychosocial model of public health : zbornik predavanj z recenzijo. [Ljubljana]: Zbornica zdravstvene in babiške nege Slovenije - Zveza strokovnih društev medicinskih sester, babic in zdravstvenih tehnikov Slovenije, Sekcija medicinskih sester in zdravstvenih tehnikov v patronažni dejavnosti, 2012, str. 49-56. [COBISS.SI-ID 29941721]
6. SELIČ, Polona. Dejavniki v komunikacijskem polju, povezani s kakovostjo medsebojnega sporazumevanja = Factors associated with the quality of interpersonal communication in professionals. V: DEBEVEC-ŠVIGELJ, Metka (ur.), KOVAČ VOUK, Ljubica (ur.). Svetovalne in motivacijske tehnike za delo s pacienti = Working with patients: consulting and motivational techniques : zbornik predavanj. Ljubljana: Zbornica zdravstvene in babiške nege - Zveza strokovnih društev medicinskih sester, babic in zdravstvenih tehnikov Slovenije, Sekcija medicinskih sester in zdravstvenih tehnikov v psihiatriji, 2012, str. 23-31. [COBISS.SI-ID 30294745]
7. SELIČ, Polona. Pomen čustev v profesionalni medosebni interakciji : izhodišča za čustveno inteligentno sporazumevanje. V: KLEMENC-KETIŠ, Zalika (ur.). Profesionalizem : učno gradivo za 28. učne delavnice za zdravnike družinske medicine, Ljubljana, oktober 2011, (Družinska medicina, Supplement, 2011, 9, 4). Ljubljana: Zavod za razvoj družinske medicine, 2011, str. 89-102. [COBISS.SI-ID 29298905]
Dodatna literatura / Additional reading material
1. SELIČ, Polona. Novi odročnik : nebesedno sporazumevanje za vsakdanjo rabo. Ljubljana: Inštitut za psihofiziološke študije Pares, 2007. 235 str., ilustr. ISBN 978-961-92179-0-0. [COBISS.SI-ID 234629120]
2. SELIČ, Polona. Psihologija bolezni našega časa, (Zbirka Sophia, 1999, 1). Ljubljana: Znanstveno in publicistično središče, 1999. 335 str., sheme. ISBN 961-6294-06-7. [COBISS.SI-ID 80347392]
3. SELIČ, Polona, ŠVAB, Igor, REPOLUSK, Marija, KOPČAVAR GUČEK, Nena. What factors affect patients' recall of general practitioners' advice?. BMC family practice, ISSN 1471-2296, 2011, vol. 12, issue 1, str. [1-24], 141, doi: 10.1186/1471-2296-12-141. [COBISS.SI-ID 29374681]
