Objectives and competences
The objective of the course is for students to be able to demonstrate understanding of theoretical foundations of evaluating the quality of user experience, to be able to use the appropriate models for user experience evaluation, and to be able to use appropriate methods to analyze and evaluate user experience of information solutions and services.
Content (Syllabus outline)
• User experience in modern information solutions
• From usability to user experience
• The importance of providing a quality user experience in user solutions
• User interfaces vs user experience
• The importance of user experience in the processes of development of solutions and services
• User experience evaluation
• User experience evaluation goals and metrics
• Methods for rapid evaluation of usability and user experience
• Models, methods, and techniques for objective and subjective evaluation of user experience
• Quantitative and qualitative methods of evaluating user experience
• Development of innovative solutions based on user experience
Learning and teaching methods
• lectures,
• lab work,
• individual work.
Intended learning outcomes - knowledge and understanding
Knowledge and understanding:
On completion of this course the student will be able to
• explain the theoretical foundations of evaluating the quality of user experience in information solutions and services,
• select models for evaluating the quality of the user experience,
• select appropriate methods for evaluating the quality of the user experience,
Transferable/Key skills and other attributes:
• Communication skills: writing a professional report, written expression in an exam.
• Use of information technology: understanding the importance of quality of use and user experience in modern information solutions and services.
• Calculation skills: basic mathematical operations
• Group work: a team approach
Readings
• B. Šumak: Aktualno učno gradivo in primeri dosegljivi na E-študij UM: https://estudij.um.si/ (potrebna je prijava v portal) / B. Šumak: Up to date learning materials and examples available on E-študij UM: https://estudij.um.si (login is required).
• R. Hartson, P. Pyla: The UX Book: Process and Guidelines for Ensuring a Quality User Experience, Morgan Kaufmann; 1st edition (2012)
• R. Hartson, P. Pyla: The UX Book: Agile UX Design for a Quality User Experience, Morgan Kaufmann; 2nd edition (2018)
