Objectives and competences
The main objective is to acquire knowledge on techniques and tools for business process informatization using advanced IT tools as well as business activity monitoring and taking measures when necessary.
Content (Syllabus outline)
• Introduction: definitions, connecting business processes with information systems, informatization of business processes.
• Modeling: comparison and selection of an appropriate business process modeling technique in informatization.
• Business process re-engineering lifecycle: description of re-engineering phases, execution of individual phases and communication with stakeholders.
• Data collection: initial activities for business process informatization, planning of the data collection and data processing process in a business environment.
• Business process simulation: selecting appropriate technique and tools for business process simulation, building as-is and to-be model, creating new system variants, running the simulation.
• Determination of informatization areas: finding bottlenecks of the business process, cost-benefit analysis of the existing process, processing of simulation results and comparison of different business process variants.
• Monitoring: tools and techniques for real-time monitoring of business processes, notification, action and reporting.
Learning and teaching methods
• lectures, case studies and examples, lab work, project, individual work.
Intended learning outcomes - knowledge and understanding
Knowledge and understanding:
On completion of this course the student will be able to
• define business process re-engineering lifecycle
• evaluate benefits of business activity monitoring
• prepare data of selected business processes for simulations and interpret results
• choose, analyse and apply an appropriate business system evaluation tool
• evaluate, apply and compare the use of different approaches, techniques, and tools for business process planning and selecting the most appropriate business process variant in regard to the business environment.
Transferable/Key skills and other attributes:
• Communication skills: reporting results
• Use of information technology: use of simulation tools and advance tools for business process analysis.
• Problem solving: systematic approach to problem solving with appropriate methods
• Evaluation of solutions and comparison of different renewed process's scenarios
• Organisation skills: preparing business re- engineering projects and working in groups.
Readings
• M.Dumas, M. La Rosa, Fundamentals of Business Process Management, Second Edition Springer 2018
• M.Pušnik: Učno gradivo in primeri dosegljivi na E-študij UM: https://estudij.um.si/ (potrebna je prijava v portal) / M. Pušnik: Up to date learning materials and examples available on E-študij UM: https://estudij.um.si (login is required)
Prerequisits
Knowledge of information systems modelling techniques.
